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What is the service or product that you provide?
In what industry or market?
Who are your target customers?
Do you have a current call center?
What is the goal of your campaign?
How many seats do you need?
How long would the campaign run?
When do you start dialing?
When do you expect completion?
What is the growth potential for your call center needs?
Will your campaign target all time zones?
What states, counties, cities do you wish to pursue sales?
What are the hours you wish to dial?
What constitutes a qualified sale?
How many qualified sales do you expect per day? Per seat?
Do you already have a script? YesNo
If yes, how long is it?
If not, do you have specific guidelines for us to tailor a script to suit your needs?
Do you require multi-lingual agents? YesNo
What is your performance matrix?
How will you determine successful contact ratios? Agent performance? Sales?
Is this about volume or quality? VolumeQuality
Do you want all calls to be recorded? YesNo
If yes, do you want the whole call to be recorded or just the verification at the end?
How do you want to receive the information?
What are your compatibility requirements for your system/network?
Will you provide the lead list/contact information? YesNo
If yes, what format are they in?
Have these leads been called before? YesNo
Is the lead list/contact information you provide scrubbed against the national Do Not Call List? YesNo
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