Contact Center Delivery Solutiion

CONTACT CENTER SERVICE DELIVER

The need for competitive business advantage in the midst of global market struggle stimulates every organization to aim for high levels of quality service while intensifying growth and revenue through cost-effective solutions. Achieving these objectives requires unique strategies, advanced technologies combined with excellent customer relationship.

Services


Enhance Brand Loyalty


Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. At Visaya KPO, we realize that within each customer contact lies the opportunity to make a connection. Through our contact center service programs, we offer a complete array of inbound delivery solutions to help you boost customer acquisition and retention, grow your brand favorability, and create customers for life.

Our contact center delivery programs are designed to enrich the customer’s experience across multiple touch points, helping you build long-term loyalty and a reputation for service excellence.

By joining our family, and as you invest in our organization, you will be able to build relationships and strong bonds that will last a long time.

Rapid Response

Complaint Handling

Customer Win-back/Reactivation

Receivables Management

Multi-channel Services

Proactive Account Management

Inbound Online Support — Email, Social Media Management, Live Chat

Technical Support

Generate Revenue and Value Offerings


Visaya KPO helps clients to acquire and retain highly profitable customer relationships at the lowest possible cost of acquisition. Through our outbound programs, we support the business-to-consumer (B2C) and business-to-business (B2B) sectors and range from lead generation and qualification programs to complex up-selling/cross-selling and win-back initiatives.

Rapid Response

Lead Qualification

New Customer Acquisition

Subscription Renewals

Customer Segmentation and Profiling

Customer Retention

Scheduling and Appointment Setting

Collections

Survey

Account Development

Increase Operational Efficiency


Visaya KPO’s back-office solutions can be integrated with your customer care program to provide an outstanding customer experience, one that is completely seamless for your customers—and highly cost-effective for your business. By helping you to significantly lower overhead costs and streamline your operations, we help position your organization for long-term growth and profitability.

Data Entry

Information Management

Marketing Communications

Writing

Social Media Management

Account Development


Get in touch.

Contact us

Where to meet

Trafalgar Plaza Building
105 HV Dela Costa
Makati City, Philippines 1227

Say Hello

Email: info@visayakpo.com
Toll free: +1 (888) 4 VISAYA
Office: +1 (949) 705-6502
Philippine Office: +63 2 338-4574
About Visaya

Visaya Knowledge Process Outsourcing Corporation (VisayaKPO) was formed to cater to the needs of small to medium-sized companies in the United States to remain competitive in their respective marketplace.